Los consumidores que tengan preguntas o necesiten ayuda respecto a un seguro individual o un tema financiero deben llamar al Departamento de Servicios Financieros, División de Servicios al Consumidor al 1-877-My-FL-CFO (1-877-693-5236) o, para llamadas desde afuera de la Florida, al (850)413-3030. Visit the Division of Consumer Services on the Internet. The Division of Consumer Services has experienced staff who will enter all pertinent information into the Consumer Services Tracking system and will respond to individual concerns. The Insurance Consumer Advocate utilizes data entered into the tracking system to identify trends or business practices that may adversely impact Florida consumers. This data analysis may then result in the publication of consumer advisories and/or the development of corrective legislation.
The Office of the Florida Insurance Consumer Advocate can be reached by telephone at (850) 413-5923, or by email to Defensor del Consumidor de Seguros.