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Director de División

Greg Thomas

Servicios de Agentes y Agencias de Seguros
200 East Gaines Street
Tallahassee, FL 32399-0318
Oficina de Licencias
(850) 413-3137
Oficina de Investigaciones
(850) 413-3136

Bureau of Investigation: Basic Information

The Bureau of Investigation ensures insurance professionals follow Florida's insurance laws and regulations. If you believe an insurance agent has committed a violation, please review the important information below to learn how your complaint will be investigated.

For additional information, contact your nearest regional office listed below.


To protect the public and insurance industry by timely and accurately licensing competent individuals and entities and fairly investigating alleged violations of Florida's insurance laws.


The Bureau of Investigation investigates all alleged violations of the Florida Insurance Code pursuant to Sections 624.307, 624.317, and 624.321, Florida Statutes. Its investigations are exempt from public disclosure as provided in Sections 624.23, 624.319(3), 626.601(6), 626.989(5), and 648.26(3), Florida Statutes.

Bureau Contact Letter

An investigator with the bureau may send you a contact letter if:

  • You filed a complaint with the Bureau against an agent, agency, or other firm or individual regulated by the Division of Insurance Agent and Agency Services, or
  • You filed a complaint with another government office that has been referred to the Bureau for investigation, or
  • You were identified as a possible victim as a result of a suspected statutory or administrative violation or violations committed by a licensee.

Please do not hesitate to contact the appropriate regional office for more information or for assistance in resolving the matter at issue.


In many instances, the investigator will request you give a sworn statement providing details of the alleged violation or violations committed against you. You will also be asked to provide any physical evidence (documents, receipts, etc.) that supports your complaint; copies may be made to be used as evidence in the investigation.

Your cooperation is an essential element of the investigation. The investigator will work with you to arrange an agreeable time and place to take your statement. You will be asked if you are willing to testify in the event the investigation leads to an administrative hearing to adjudicate the matter.


All investigators with the Bureau are assigned credentials to establish their identity and authority. The investigator or investigators will present their credentials (sometimes called a "badge") upon arrival at the site where your statement will be taken. A sample of those credentials is available here: Credentials

Oficinas Regionales
Ubicación Dirección Teléfono

Daytona Beach

210 N Palmetto Drive, Suite 210

Daytona Beach, FL 32114


Fort Lauderdale

1400 W Commercial Blvd, Suite 135

Fort Lauderdale, FL 33309


Fort Myers

2295 Victoria Avenue, Suite 277

Fort Myers, FL 33901



921 Davis Street, Regional Service Center

Jacksonville, FL 32209



401 NW 2 Avenue, Suite N121

Miami, FL 33128



400 W Robinson Street, Suite N-401

Orlando, FL 32801



610 E Burgess Road

Pensacola, FL 32504



200 East Gaines Street

Tallahassee, FL 32399



9800 4 Street, Suite 110

St. Petersburg, FL 33702


West Palm Beach

400 N Congress Avenue, Suite 210

West Palm Beach, FL 33401


¿Quiere mantenerse actualizado sobre los asuntos de cumplimiento?

Lea el boletín informativo en línea de la división, Insurance Insights, which includes valuable information for agents, adjusters and agencies about what's happening in Florida's market and trends we're seeing. If you're a licensee with a valid email address on file, you will be e-mailed when new issues have been published. However, you can always read the latest issue, as well as past issues, on our website. Click below to read!

Lea el boletín informativo de nuestra división, Insurance Insights