Titular de Insurance Insights
Volume 6, No. 7 - July 2017

Noticias Útiles

- Updating you on what's going on


El Oficial Principal de Finanzas Patronis Lanza Programa de Subvenciones para Bomberos con Entrega de Cheque al Departamento de Bomberos Voluntarios de Monticello

Patronis - MVFP

On July 11, Chief Financial Officer and State Fire Marshal Jimmy Patronis launched Florida’s Firefighter Grant Assistance Program with a check delivered to the Monticello Volunteer Fire Department. The first of its kind, the grant program will benefit volunteer fire departments across Florida by making funding available to purchase costly fire safety equipment. During its initial year, nine fire departments will receive a total of $150,000. Recognizing its life-saving importance, the Florida Legislature increased second-year funding to $1 million.

CFO Patronis said, “Florida’s firefighters lay their lives on the line every day to protect our friends and family, and I’m proud to lead a program that will help them purchase better protective gear. As this new program grows, we’ll keep working until every fire department across Florida has the resources they need to keep themselves and our citizens safe.”

Click here to continue reading the press release>>

La Línea de Ayuda al Consumidor de Seguros de la Florida Recupera $16.6 Millones Durante la Primera Mitad de 2017

Chief Financial Officer Jimmy Patronis announced that assistance provided by insurance experts working Florida’s Insurance Consumer Helpline led to the recovery of more than $16.6 million during the first half of 2017. Helpline experts answered more than 141,000 calls from Floridians and aided in the recovery of funds that included insurance claim payments and premium refunds that consumers sought the Department of Financial Services’ help collecting.

La Línea de Ayuda al Consumidor de Seguros es un servicio gratis que se ofrece a todos los residentes de la Florida y ayuda a las personas que llaman con problemas financieros o relacionados con seguros, como la preparación para catástrofes y fraude de seguros, así como preguntas y quejas sobre seguros para automóviles, viviendas, de salud, de vida y para pequeñas empresas.

“The claims-filing process can be a stressful affair, especially during times of serious illness or after a disastrous event,” said CFO Jimmy Patronis. “I applaud the efforts of our experts who work tirelessly to provide Floridians with the tools and resources they need to easily navigate through their insurance-related issues.”

A continuación hay algunos ejemplos de la ayuda reciente que recibieron algunos consumidores por parte de los especialistas de la línea de ayuda:

  • A Leon County consumer contacted the Helpline after insurance claims related to her son’s month-long stay in intensive care were denied. The company denied the claims on the basis of a pre-existing condition, yet the consumer felt the policy did cover her son’s pre-existing illness. Helpline experts contacted the company on her behalf and learned that the insurance agent who sold the policy may have misrepresented what the policy would cover. Helpline staff questioned the pre-existing condition determination, the claims were reprocessed, and a maximum benefit payout of $100,000 was made to the consumer.

  • After filing a homeowner’s claim and receiving payment following Hurricane Matthew, a Pinellas County consumer contacted the Helpline when her insurance company denied coverage for additional damage that had been discovered. Even after sending in additional documentation, she was unable to resolve the issue. Upon calling the company, Helpline experts were told that a simple processing error was to blame, not a denial. The company promptly processed the claim, paying out an additional $4,700 to the consumer.

  • A Brevard County consumer contacted the Helpline when medical claims payments related to treatment for her son never arrived. The company explained to Helpline experts that the payments had been processed but the company could not explain why they had not been received. A widespread system error was discovered and the company realized that payment checks for 53 consumers had never been mailed. In total, more than $24,000 in unmailed payments went out to the 53 consumers, including the original caller.

Los residentes de la Florida pueden comunicarse gratis con la Línea de Ayuda al Consumidor de Seguros al 1-877-693-5236.

Click here to continue reading the press release>>

El Programa de Propiedad No Reclamada Devuelve $313 Millones en 12 Meses

Chief Financial Officer Jimmy Patronis announced that the Florida Division of Unclaimed Property returned an astonishing $313 million during the 2016-2017 fiscal year, the highest annual return figure in the program’s 56-year history. More than 513,000 individual claims were paid throughout the 2016-2017 fiscal year, a double-digit increase over the previous fiscal year. One in five Floridians has an unclaimed account in their name, and all are encouraged to regularly search for accounts on the Division’s website.

Click here to continue reading the press release>>

El Oficial Principal de Finanzas Jimmy Patronis Celebra el Apoyo del Gobernador Scott a los Oficiales de Policía del Estado

Como respuesta a la propuesta del presupuesto legislativo del Gobernador Rick Scott de añadir $30 millones para aumentos salariales de funcionarios policiales, el Oficial Principal de Finanzas Jimmy Patronis publicó la siguiente declaración:

“Today, Governor Rick Scott moved forward with a proposal that will ensure Florida remains one of the safest places to work, get an education and raise a family,” said CFO Patronis. “By increasing our state’s ability to recruit and retain top law enforcement talent, Florida can continue to raise the bar when identifying the trends and combatting the ever-evolving crimes that harm consumers.”

"Esta propuesta envía un mensaje claro a la comunidad policial estatal de la Florida, incluidos nuestros 258 oficiales trabajadores del Departamento de Servicios Financieros, que afirma que nuestros líderes respaldan completamente los sacrificios que hacen para prestar servicios a nuestro gran estado".

Click here to read the press release>>

OFR Recognizes Military Consumer Protection Month

The Florida Office of Financial Regulation has recognized July as Military Consumer Protection Month, designed to highlight consumer protection resources available to active duty and reserve servicemembers. Florida is home to more than 1.5 million veterans, and nearly 100,000 active duty and reserve members.

Commissioner Drew J. Breakspear said, “We are grateful for the sacrifices of our military servicemembers and their families. The Florida Office of Financial Regulation is a valuable resource for Florida’s military families, and we are committed to protecting Floridians from financial crime and providing resources to assist them in smart financial decision making.”

Jacksonville Check Casher License Revoked

The Florida Office of Financial Regulation announced a final order against King Food Mart of Jax, Inc., operating as King Food Mart, for violations of Chapter 560, Florida Statutes. The order imposes a fine of more than $50,000, and King Food Mart’s check cashing license has been revoked.

Make Sure You Don't Miss Important Information From Us

We highly recommend licensees routinely check their Mi Perfil accounts for messages from the Department. We send an email notification when a message has been sent to remind you to check your Mi Perfil account, but on rare occasions you may not receive that email. For this reason, we suggest you add our domains dfs.state.fl.us y MyFloridaCFO.com to your email software's Trusted or Safe Senders List to ensure you are able to receive email notifications from us. Licensees who have a valid email address on file with the Department, as required by law, are sent important email notifications when something affecting their application, license, continuing education, or appointment(s) occurs. Additionally, we will keep you informed with warnings regarding new schemes and scams being marketed to licensees. You can update your contact information through your Mi Perfil account. We want to keep you informed in a timely manner of pertinent information. You are still required to abide by the Florida Insurance Code regardless of whether you read the information we provide or attempt to provide.