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Civil Remedy Frequently Asked Questions

If you have any additional questions, please email CivilRemedy@MyFloridaCFO.com.

Remember that any information submitted as part of a Civil Remedy Notice is a public record and is displayed on this website for public review. DO NOT enter Social Security Numbers or any other personal information you do not want available for public review.

Do I need to create an account to use the Civil Remedy website?

You do not need to register for an account if you wish to search and view records only.

You will need to create a User ID to file a new Civil Remedy Notice, respond to or add comments to a Civil Remedy Notice. You will also need to create an account if you want to subscribe to email notifications when a Civil Remedy Notice is filed against a specific carrier.

How do I create my User Name and Password?

Go to the Login Screen. Click the link that says Create User Account. You will need to enter your Email Address, First Name, and Last Name, and then click Create User.

Your email address is your User Name. Your password will be sent immediately via email. If you are not receiving the email notification, please contact CivilRemedy@MyFloridaCFO.com.

How do I change my password?

On the Change Password screen, first type your old password and then you will enter your new password twice. Please remember passwords are case sensitive, must be at least 6 characters, and must contain both:

1) 2 of 3: Uppercase letter, lowercase letter, number

2) A non-alphanumeric character (A symbol such as: %,@,$,*, etc.). Some examples of passwords that work:

ciVil#
Remedy*
CRN999%

How do I file a Civil Remedy Notice?

You must be logged in to create a Civil Remedy Notice. Click Create Filing on the menu at the top. Read the statements at the top, and click the checkbox to affirm that the notice is being filed pursuant to Section 624.155, Florida Statutes.

All fields indicated with a red asterisk (*) are required. Under the Reason for Notice Section, you can select more than one option from the Reason for Notice dropdown menu and the statutory provisions menu by clicking the Add link to the right.

Click Continue to review your Notice. Any fields that are incomplete will show in red at the top. After you review your Notice, click Submit to file, or click Edit Filing to make any changes if necessary.

Your Filing Number will appear on the next screen. You can save a PDF version by clicking Print Filing. Once submitted, it is electronically sent to the designated contact we have on file for the insurance company you have filed against.

Why isn’t my company listed in the dropdown list?

The “Authorized Insurer” list in the Civil Remedy system only includes the insurance companies authorized by the Office of Insurance Regulation for the lines of business where a Civil Remedy Notice is required pursuant to Florida Statute 624.155. If a company isn’t listed in the dropdown, then the Civil Remedy Notice process is not applicable to the entity.

I filed a Civil Remedy Notice against the wrong company. How can I change it to the correct company?

Because Civil Remedy is a legal process and is electronically sent to the insurance company as soon as it’s filed, we cannot make any changes to the Civil Remedy filing once submitted. You will need to submit a new Civil Remedy Notice against the correct company. You may also want to add a Comment to the previous filing indicating it was submitted against the incorrect company in error.

How do I add more information or respond to a Civil Remedy Notice?

You must be logged in to add information to a Civil Remedy Notice. The comments section is intended for adding information that either party wishes to be included as part of the official Civil Remedy Notice; anything submitted to the Department by any other means (mail, fax, etc.), will not be included as part of the Civil Remedy record. The Department only requires notification of the outcome of the Civil Remedy Notice, and the comments field is intended for this purpose. Intermediate correspondence should be mailed directly to the other party.

To add a comment, first click Search Filings on the menu at the top. Search for the file you wish to update. When the search results appear, click the Filing Number to open the record. Click Add Information. You can type directly into the text box that appears, or copy and paste from other documents you may have. When you finish click Add Information, and the information will appear in the Comments section at the bottom of the Notice. Review the comments on the next screen, and click Continue to update the record with the added information.

Can I make changes or updates to a Civil Remedy Notice?

Because Civil Remedy is a legal process and is electronically sent to the insurance company as soon as it’s filed, we cannot make any changes to the Civil Remedy filing once submitted. You can add information by following instructions in question above, or you will need to submit a new Civil Remedy Notice.

How do I search Civil Remedy Notices?

Click Search Filings on the menu at the top.

If you know the filing number of the Notice you wish to view, enter it in the DFS File # field at the top. You can use the Submission Begin and End dates to narrow search results if you are searching by anything other than the filing number.

The rest of the search form looks exactly like the filing form. Here you can enter information into one or more fields to specify your search criteria and filter the results.

Note: Anyone can search and view records on the Civil Remedy website, you do not have to create a User Name and Password to do this.

Can I receive notification when a Civil Remedy Notice is filed against a specific entity?

Yes. You must have a User Name and Password to receive automatic notification when a Civil Remedy Notice is filed against a particular company. After logging in, go to Subscriptions on the top menu. Under Add a New Subscription, select the company you wish to receive notifications for, and then click Add to the right. You can add as many companies as you like. Email notifications are sent out nightly and include any new filings submitted that day. You will not receive an email if there are no new filings.

If you wish to remove a company from your notification list, click the red icon next to the company’s name under the Subscribed Insurance Companies heading.

How can I contact the Civil Remedy section?

Please email CivilRemedy@MyFloridaCFO.com, and include your name, email address, and telephone number.

Please be sure to include the User Name you are using to log on to the Civil Remedy website if it is different than your email address. Someone should respond to your email within three business days.