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Statement from Tom Gallagher on Results of Meetings with Problem Insurers


Tami Torres o Bob Lotane
(850) 413-2842      
"Following our first town hall meeting in Pensacola last week, where I heard from many storm victims frustrated with their insurance companies, I called for meetings with the executive officers of  Universal Property and Casualty Insurance Company; Vanguard Fire and Casualty Insurance Company; Capital Preferred Insurance Company; First Protective Insurance Company; and Citizens Property Insurance Corporation.  
"I had the opportunity to meet with company executives face-to-face this week.  Todos los representantes de las aseguradoras se comprometieron a resolver sus reclamaciones pendientes, a participar de forma sistemática y productiva en las mediaciones programadas, y a estar en todas las reuniones municipales del departamento para reunirse con los titulares de pólizas. 
"I am encouraged by these commitments and plan to hold them accountable.  Además, la Oficina de Regulación de Seguros ha confirmado que estas compañías son solventes financieramente, lo cual es buena señal.

"Issues identified by the smaller insurance companies, including Capitol Preferred, First Protective and Vanguard, were the lack of adjusting resources and inadequate technology to handle the influx of calls and claims from multiple storms.
"One solution I would like to see implemented by the Office of Insurance Regulation is a best practices checklist so new companies writing business in Florida have the computer and phone systems in place to ensure policyholders can readily obtain information on their claims, especially after a catastrophe.
"I have also made some specific requests of the insurance companies I met with, including the claims handling practices of both Citizens Property Insurance Corporation and Universal Property and Casualty Insurance Company.
"Finally, I am proposing a rule for consideration before the Governor and Cabinet that would impose a 30-day time limit for insurance companies to resolve outstanding claims and, if not resolved, then they must provide a detailed, written report explaining why each claim is not closed.
"And I will continue to monitor the progress of Florida's homeowners insurance companies to ensure that storm victims' claims are handled fairly and expeditiously."

Note: Letters from CFO Gallagher to the companies are attached below.