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**Consumer Alert** CFO Jimmy Patronis: Insurance Consumer Helpline Stands Ready to Aid Panhandle Residents with Hurricane Sally Claims

9/16/2020

For Immediate Release: Wednesday, September 16, 2020
Contact: Office of Communications, Communications@MyFloridaCFO.com, 850.413.2842
 
**Consumer Alert**
CFO Jimmy Patronis: Insurance Consumer Helpline Stands Ready to Aid Panhandle Residents with Hurricane Sally Claims

TALLAHASSEE, Fla.— With Hurricane Sally bringing massive amounts of storm surge and historic flooding to the Florida Panhandle, Florida Chief Financial Officer (CFO) Jimmy Patronis urges residents to take advantage of the CFO’s Insurance Consumer Helpline. Helpline specialists assist Floridians with insurance-related questions, help individuals review their policies and understand their coverage. Additionally, insurance specialists can help file a claim for damage and offer assistance in the event that customers are having trouble communicating with their insurance company. Floridians can call the toll-free helpline at 1-877-MY-FL-CFO (693-5236), to talk to a knowledgeable insurance specialist Monday-Friday 8 a.m. to 5 p.m. or visit MyFloridaCFO.com.
 
CFO Jimmy Patronis said, “Hurricane Sally has brought severe storm surge and flooding to the communities across the Panhandle and it’s vital that residents know who to turn to after the rain ends and the rebuilding begins. After you’ve ensured it’s safe to reenter your home and property, document damage and call your insurance company to file a claim immediately. If homeowners are experiencing insurance related issues, call my insurance consumer helpline toll-free for assistance at 1-877-MY-FL-CFO (693-5236) or get assistance online at MyFloridaCFO.com.”
 
Four Tips on Documenting Flood Damage and Clean up:
1. Take photos and videos of the damage, including structural and personal property damage on the inside and outside of your home, before discarding items. Remember to take photos of the insides of closets and cabinets. Your adjuster will need evidence of the damage to prepare your claim.
 
2. Take photos of the serial numbers for large appliances, such as washers, dryers, and refrigerators.
 
3. If possible, provide receipts to your adjuster to document damaged property for your flood claim.
 
4. Keep samples of carpeting, wallpaper, furniture upholstery, window treatments, and other items for your adjuster. The type and quality of material may impact the amount of your claim.

Visite PrepareFL.com for storm recovery resources and information on the flood claims process.
 
If you have a flood insurance policy through Federal Emergency Management Agency (FEMA)and the National Flood Insurance Program (NFIP), the Department encourage consumers to contact your insurance agent for more information about filing a claim. You may also reach FEMA directly at 1-800-621-3362.

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About CFO Jimmy Patronis 
Chief Financial Officer and State Fire Marshal Jimmy Patronis is a statewide elected official and a member of Florida’s Cabinet who oversees the Department of Financial Services. El Oficial Principal de Finanzas Patronis trabaja todos los días para luchar contra el fraude de seguros, apoyar a los bomberos de la Florida y garantizar que las finanzas del estado sean estables para respaldar el crecimiento financiero del estado. Siga las actividades del departamento en Facebook (FLDFS) y Twitter (@FLDFS).