A conference may be held in person, or by telephone, by videoconference, or by other electronic means, if feasible. All parties, the mediator and/or Neutral Evaluator must have the ability to participate using reliable technology.
Be sure to bring any supporting documents, including your policy, photographs, estimates, bills, reports, letters, etc. It is important to bring specific dollar estimates or quotes for all items that are in dispute.
All policyholders listed on the claim’s effective policy must attend the conference.
If the Policyholder(s) and an Assignment of Benefit (AOB) both retain rights to the claim, all with rights must attend the conference.
If only the AOB retains right to the claim, the Policyholder(s) do not need to be in attendance (as they no longer have settlement authority).
The conference may also be attended by persons who can assist a party in presenting the claim or defense in the conference, such as contractors, adjusters, engineers, and interpreters.
A scheduled conference does not have a set number of hours for the parties to mediate. A conference can be held if both parties agree that they are making progress.